Zimbabwean Customer Visited 3.5m³ Self-loading Trucks

A Zimbabwean mining enterprise was in urgent need of a batch of 3.5m³ self-loading trucks for ore transportation due to the needs of mining operations. Considering the high local transportation costs and the urgent demand for equipment delivery time, the customer decided to visit our factory in person to pick up the goods, and hoped that we could provide services such as rapid equipment inspection and loading assistance.​

After understanding the customer’s needs, we made full preparations in advance. Before the customer’s arrival, we conducted a comprehensive and detailed inspection of the 3.5m³ self-loading trucks to be delivered, including key indicators such as engine performance, braking system, and loading capacity, to ensure that each piece of equipment was in the best working condition. We also sorted out the relevant technical data, quality inspection reports, and operation manuals of the equipment for the customer’s reference.​

After the customer arrived at the factory, we arranged professional staff to accompany them to visit the production line, and introduced the equipment production process and quality control measures in detail. Then, we took the customer to inspect the self-loading trucks one by one, demonstrated the equipment operation on site, and answered the customer’s questions about equipment use and maintenance. In the loading process, we deployed professional personnel and equipment to assist the customer in fixing the self-loading trucks and carrying out the loading operation, ensuring the safety and stability of the equipment during transportation. The customer was very satisfied with our efficient service and equipment quality, and completed the goods pickup procedures on the spot. After the equipment was put into mining operations later, the customer reported that the transportation efficiency was high and the failure rate was low, which effectively improved the progress of mining operations.